Privacy Policy — MLC Consulting Services LLC
Effective Date: January 2, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
MLC Consulting Services LLC (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or other purposes unrelated to providing our services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
- Name, email address, phone number, physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication:
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2. How We Use Your Information
We use collected data for:
- Providing and improving our services
- Processing transactions and payments
- Communicating with you about inquiries, appointments, and promotions
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
- Your personal information is never used for purposes unrelated to our services without explicit consent.
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying “STOP”
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately
Message Frequency & Content:
- Frequency varies based on your interactions with our business
- Messages are directly related to services you have requested
- Promotional messages are only sent with explicit consent
Help & Support:
- Reply “HELP” for assistance or contact us at [email protected]
- Customer support is available during regular business hours
Carrier Information:
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement:
- No mobile information is shared with third parties/affiliates for marketing purposes
- Information sharing to subcontractors in support services (e.g., SMS delivery providers, customer service) is permitted
- All other SMS opt-in data and consent is kept confidential
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
- Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
- SMS aggregators and providers solely for delivering messages you've consented to receive
- All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
- If required by law, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
Business Transfers:
- In case of mergers, acquisitions, or sale of assets
- Your data remains protected under the terms of this policy
Note: All of the above exclude SMS opt-in data, except for necessary delivery by service providers.
5. Data Security & Handling
We implement and maintain reasonable security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and updates
- Employee training on data protection
- Breach notification protocols in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
Despite these measures, no transmission over the Internet or electronic storage is 100% secure. We use commercially reasonable means to protect your data but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze site traffic and user behavior
- Remember your preferences
- Improve website functionality and user experience
- Measure the effectiveness of our services
You can control cookies via your browser settings. Disabling cookies may limit certain features of the website.
7. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing emails via the “unsubscribe” link
- Opt-out of SMS messages by replying “STOP”
- Request information on how we process your data
- Withdraw consent for future communications
- Lodge a complaint with a supervisory authority if your rights are violated
To exercise these rights, contact us as indicated in Section 10.
8. Mobile Information Sharing Statement
We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties for marketing purposes. SMS opt-in data is used only for delivering the communications you have agreed to receive.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies independently.
10. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website. Significant changes may be communicated via email or site notice.
11. Contact Us
By using our website and services, you consent to this Privacy Policy.